Customer Service

Because of the unique way we support our cleaning teams, we are able to provide you with a premier service offering you dedicated Quality Managers in the field and a Customer Care department at Head Office.

This allows us to focus our efforts on training, support and delivering the expected high standards of service. With bespoke quality audits tailored to your exact requirements, you can be assured that any operational issues will be dealt with promptly and professionally.

Our quality audits are based on customer service, standards of cleanliness, staff performance and conduct, as well as customer feedback and are all processed in ‘real time’. Based on this criterion your site should not fall below the high Key Performance Indicators which Kentklean adhere to.

Our dedicated Customer Care Team and on-call team is available to ensure complete satisfaction and will deal with any concerns efficiently. We believe that every Customer is unique and therefore Kentklean strives to ensure we offer you a tailored service that will meet all your requirements.

This level of service will surpass your expectations by us constantly reviewing and improving our commitment to you. Our high levels of client retention are testament to our customer service ethos.